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Late Cancellations

Just Let Us Know

Stuff happens, and sometimes you need to cancel your appointment with us. We get it. If you need to cancel more than 24 hours before your appointment, just give us a call or shoot us an email letting us know. If you don’t let us know or have to cancel less than 24 hours before your appointment, we take 100% of the service charge. Cancellations/rescheduling for groups of 3 or more require a 48-hour notice.

If you have to cancel/reschedule during non-business hours, please leave us an email at

We will accommodate your cancellation/rescheduling request according to the time the email was sent. 


Please Let Us Know

Please be courteous to the staff and other clients at Stories and make sure you arrive on time for each appointment. If you are more than 15 minutes late, your appointment may be shortened or forfeited so the client's appointment after you is not affected. You will still have to pay the full price of the service. If you see you are running late, the best thing to do is let us know so we can minimize any disruption to our staff and other customers.

Magic of Sustainable Beauty and Storytelling

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We strive to create an atmosphere that inspires conversation, sharing, and connection, where our customers can relax, unwind, and indulge in
self-care while making beautiful memories.

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